PSHRA Webinar

Future-Proofing
HR

The Skills Public Sector HR Professionals Need
in the Age of AI and Data

Eddie Garcia

People Systems Manager · Los Angeles World Airports

The 10 Hats of Modern HR
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The 10 Hats of Modern HR

From Compliance Officer to Change Agent

Compliance Officer • Recruiter • Strategist

Change Manager • Data Analyst • Tech Implementer

Employee Advocate • Organizational Psychologist

Business Partner • Future Forecaster

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The Hidden Cost of Inaction
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The Hidden Cost of Inaction

What Happens When HR Skills Don't Evolve

Slower hiring cycles

Poor workforce planning

Missed automation opportunities

Reduced employee experience

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The Real Opportunity
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The Real Opportunity

What HR Could Become

Predictive hiring

Data-driven decisions

Automated compliance

Enhanced employee experience

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What HR Could Do With These Skills
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What HR Could Do With These Skills

Real-World Applications

Predict turnover risk

Optimize recruitment processes

Automate workflows

Improve engagement • Plan succession

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The Workforce Technology Shift
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The Workforce Technology Shift

From Analog to Digital HR Operations

Traditional HR: Filing cabinets • Manual processes • Email

Modern HR: Cloud systems • Automation • AI-powered tools

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Why This Matters for Public Sector HR
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Why This Matters for Public Sector HR

Modernization is Not Optional

Pressure to hire faster

Plan workforce needs better

Improve service delivery

Technology is becoming part of the solution

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The HR Skills Gap
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The HR Skills Gap

Training Didn't Keep Pace With Change

Traditional HR training: Policy • Compliance • Employee relations

Modern workplace runs on: Systems • Data • Automation • AI

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The Four Capability Pillars
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The Four Capability Pillars

Building Future-Ready HR Teams

Data Fluency

AI Literacy

HR Technology Fluency

Strategic Workforce Thinking

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Pillar 1: Data Fluency
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Pillar 1: Data Fluency

Ability to interpret, analyze, and communicate data-driven insights

Predictive analytics

Metrics & reporting

Data-driven decision making

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Pillar 2: AI Literacy
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Pillar 2: AI Literacy

Understanding and leveraging artificial intelligence technologies

Automation & efficiency

Intelligent chatbots

Ethical AI application

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Pillar 3: HR Technology Fluency
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Pillar 3: HR Technology Fluency

Mastery of modern HR systems and platforms

Cloud platforms & integration

Employee experience platforms

Digital workflow automation

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Pillar 4: Strategic Workforce Thinking
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Pillar 4: Strategic Workforce Thinking

Developing forward-looking strategies

Business alignment

Workforce planning

Future of work readiness

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Reality Check
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Reality Check

Where Are We Now?

Most HR professionals lack formal training in these areas

This is the current reality we need to address

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Example: AI Supporting HR Work
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Example: AI Supporting HR Work

From Blank Page to Strategic Refinement

Traditional: Draft job description → Multiple revisions

AI-supported: Generate draft → Refine content → Check compliance

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Example: Workforce Analytics
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Example: Workforce Analytics

Data That Drives Decision Making

Where are retirement risks increasing?

Which roles take longest to fill?

Which departments are understaffed?

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Example: HR Self-Service
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Example: HR Self-Service

AI Assistants Handle Routine Questions

AI assistants handle: Benefits questions • Leave balances • Policy guidance

HR focuses on complex issues

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The Human Element
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The Human Element

Technology Enables, Humans Lead

Technology handles routine work

Data informs decisions

Humans provide empathy and judgment

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HR Future Readiness Assessment
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HR Future Readiness Assessment

Rate Yourself 1-5

Do I understand key workforce metrics?

Am I comfortable interpreting HR data?

Do I understand how HR systems work?

Have I experimented with AI tools?

Can I explain workforce trends to leadership?

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The Emerging HR Professional
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The Emerging HR Professional

A New Profile for New Times

Comfortable with data and analytics

Understands technology possibilities

Thinks strategically about workforce

Embraces continuous learning

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Start Here: Five Skills That Matter Most
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Start Here: Five Skills That Matter Most

Your Foundation for Future-Proof HR

Data literacy

AI literacy

HR technology fluency

Strategic workforce thinking

Human leadership

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The Future of HR is Now
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The Future of HR is Now

Eddie Garcia | People Systems Manager, Los Angeles World Airports

HR professionals who embrace data, technology, and continuous learning

will lead their organizations into the future.

www.linkedin.com/in/eddiegarcialax

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Technology will not replace HR professionals.
But HR professionals who understand technology will shape the future.

Eduardo Garcia

People Systems Manager · Los Angeles World Airports

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Have questions about future-proofing your HR team? Reach out to Eduardo Garcia directly.

Eddie Garcia

People Systems Manager at Los Angeles World Airports. Passionate about the intersection of HR, technology, and public service.